At Midaxo, we value our customers and appreciate their complex work. We aim to provide friendly, customized, and effective support. Our global team operates 24/7 support.
We look to understand your current processes and strategies before using Midaxo to support your process management goals. Since each team has different sizes and experience levels, the onboarding process is unique from customer to customer.
As soon as you sign with us, we will assign a dedicated customer success manager to provide you with initial onboarding (either over the web or onsite) and continued support throughout your relationship with Midaxo.
No M&A process is the same and we understand this. Our customer success team has seen it all and is ready to provide the configuration assistance you need to fit Midaxo to your process and your pre-existing templates.
Midaxo provides each customer with a named customer success manager for ongoing support. Your customer success manager will be familiar to your needs and goals and, as your main point of contact, will be well-equipped to assist you and your team in the event of ad-hoc questions.
In addition, we maintain comprehensive and up to date FAQs, best practices, use cases, and regular informative webinars.
Leverage Midaxo’s powerful analytics technology with preconfigured real-time Midaxo Dashboards and one-click Reports. Our customer success team can help you configure these to fit your needs or help you build new dashboards/reports from the ground up.
Experts with experience at top consulting firms
Experts with Fortune 500 experience
Experts graduated from top five business schools
Midaxo’s cloud-based platform is updated regularly and follows agile development methodology. This means that we have the agility and speed to add the latest innovations to our platform.
As we work with our customers, we collect feedback to help improve our platform and playbooks. We also meet yearly with our Customer Advisory Board to prioritize large projects and gather additional feedback to help steer us in the right direction.