Expertise at Midaxo
More Than a Software Platform
We have worked closely with our customers and Big 4 consulting firm partners to build a rich ecosystem of knowledge sharing and expertise for successful M&A, initiatives, and transformations.
Midaxo Customer Success Team
At Midaxo, we value our customers and appreciate their complex work. We aim to provide friendly, customized, and effective support. Our global team operates 24/7 support.
We look to understand your current processes and strategies before using Midaxo to support your process management goals. Since each team has different sizes and experience levels, the onboarding process is unique from customer to customer.
New Customer Platform Training
As soon as you sign with us, we will assign a dedicated customer success manager to provide you with initial onboarding (either over the web or onsite) and continued support throughout your relationship with Midaxo.
Configuration Assistance
No M&A process is the same and we understand this. Our customer success team has seen it all and is ready to provide the configuration assistance you need to fit Midaxo to your process and your pre-existing templates.
Guidance and Support
Midaxo provides each customer with a named customer success manager for ongoing support. Your customer success manager will be familiar to your needs and goals and, as your main point of contact, will be well-equipped to assist you and your team in the event of ad-hoc questions.
In addition, we maintain comprehensive and up to date FAQs, best practices, use cases, and regular informative webinars.
Playbooks
Midaxo Playbooks can help you augment your existing playbooks or accelerate the set-up of your M&A process or project with a robust starting point. Our customer success team can help you configure these Playbooks to fit your needs.
Analytics and Reporting
Leverage Midaxo’s powerful analytics technology with preconfigured real-time Midaxo Dashboards and one-click Reports. Our customer success team can help you configure these to fit your needs or help you build new dashboards/reports from the ground up.
Network of 50,000 Independent Experts and Boutique Firms
5,500+
Experts with experience at top consulting firms
10,000+
Experts with Fortune 500 experience
5,000+
Experts graduated from top five business schools
Customer Feedback
Midaxo’s cloud-based platform is updated regularly and follows agile development methodology. This means that we have the agility and speed to add the latest innovations to our platform.
As we work with our customers, we collect feedback to help improve our platform and playbooks. We also meet yearly with our Customer Advisory Board to prioritize large projects and gather additional feedback to help steer us in the right direction.